Where do I pick up my keys?
Keys are collected from our office at 164 Avoca Dr, Avoca Beach NSW 2251.
During the Christmas School Holidays – Check-in is from 3:00pm on your day of arrival and check out is 10:00am on your day of departure.
For other times throughout the year – Check-in is from 2:00pm on your day of arrival and check out is 10:00am on your day of departure.
You will receive a pre-arrival email with key pick up instructions two days prior to your arrival. Please ensure that your keys are returned to our Office by 10:00am on the day of your departure.
If you are arriving outside of office hours please contact us and we will arrange for your keys to be available.
What do I need to bring?
It will be clearly stated in the property description on our website if linen is provided. Linen is not supplied unless otherwise stated. If Linen is not provided you will need to supply sheets and pillowcases, your towels (bath and beach), bath matts, tea towels and hand towels.
Linen can be hired through:
Avoca Beach Launderette
Phone: 4382 3882
Phone: 4322 6854
You need to bring your own toiletries (soap, shampoo, laundry powder and cleaning supplies) and general condiments (food, coffee, tea, salt and pepper, oil etc). One full roll of toilet paper per toilet is supplied. Please note that not all properties have a hairdryer. If you are staying at a property with a pool, you will need to bring your own pool towels. All properties are fully self contained with cutlery, crockery, pots and pans etc.
What are your office hours?
Our office is open from 8:30am to 5:00pm Monday to Saturday and 10.00am to 3.00pm on Sunday.
Can I check in earlier?
For earlier check-in you can contact our office prior to arrival to check if early check-in is possible. This is dependent on the property being vacant and cleaned and is never guaranteed. Early check-in is not possible during busy times (eg. Christmas and Easter). Check-out is strictly 10:00am as we are a 24 hour booking service and all cleans are scheduled for 10:00am to allow for same day check-in of new guests.
Do all properties have air conditioning and Wifi?
No, properties are as described on the internet. While we do have a growing number of properties with features such as air conditioning and wi-fi, it will always be mentioned if these are available.
Who do I call if I have a problem with keys or something not working?
If there is ever an issue on arrival or during your stay your point of contact is always 4382 1311. If it is outside of office hours there will be an emergency number on our answering service that can be called for urgent repairs (eg. burst water pipe, no power).
How do I make a booking?
Book Direct & Save with George Brand Holidays, our online bookings are simple to book via credit card to secure your holiday dates. If you have a special request contact us on 02 4382 1311 and our team will be able to assist with your enquiry.
What if we leave something in the property?
Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a cleaner brings lost property to our office, we will contact you.